Parent's FAQ

Answers to frequently asked questions about our swim lessons.

How do I know what level to register my child?


Answer: Read the description of classes by clicking the Lesson Descriptions menu, Choose the level that you feel most fits your child's skill level. The age ranges are there as a guide but on occasion children are ahead or behind their peers in swimming ability or water comfort. The skill descriptions should give you a pretty good idea, but if you are still not sure please contact us using the Contact Us page and we will be glad to help.

I guessed the level I think is appropriate for my child but what happens if I was wrong? Or what if my child progresses more quickly or slowly than I anticipated?


Answer: We make every effort to evaluate your child in the first or second day of class and move him or her up or down as needed. As long as we are offering the appropriate level at the same time and location as the class your child is registered for there is no need for additional paperwork. If we are not offering the level you need at the same time or location as your original class we will help you locate the appropriate class and the instructor will make the change. There is no fee associated with this type of transfer.

What do I need to bring to swim lessons?


Answer: Please ensure your child is wearing a well fitting, comfortable bathing suit. Kick boards, noodles, diving rings and other teaching tools are provided. Goggles are recommended for all levels and they will have a more enjoyable experience if they can open his or her eyes under the water. Don’t forget a towel or robe and some flip flops for before and after the lesson. Swimmers with long hair should tie hair back.

Are there any other rules I need to be aware of?


Answer: Yes each pool facility rules posted at the pool and on their website. Visit the Locations Menu above then select a pool and click the link to the website. You may find the list of rules there. If not on their website then you can view them at the pool.

What do I do if I loved my child's swim lesson instructor and a different instructor is teaching?


Answer: We try to be as consistent as possible when scheduling instructors, but occasionally someone misses a day and the instructor schedule is moved around to accommodate. Please note, we cannot guarantee you will be placed with the instructor of your choice. Most times if the parent does not make it an issue then the child will likely not have a problem. Remember, all of our instructors are great and love children, they will try to make each child happy and comfortable. Different teaching styles can sometimes help swimmers improve.

What if my child cries or is afraid?


Answer: Overcoming fear is part of swim lessons. Our swim instruction staff and assistants are knowledgeable, enthusiastic and very kid-friendly. If you need help encouraging your child into the pool ask our staff for assistance. Instructors will encourage your child to join the class in a manor that's responsive to his/her needs. Sometimes tears can have their root not in fear but in separation anxiety. This is part of the learning process as well. If you feel your child may be experiencing separation anxiety rather than fear of the water it is best to keep your distance during the lesson. Removing yourself from the child's sight during the lesson may be required in certain situations. In such cases, the child will usually calm down when the parent is out of view and be able to focus and rely on the teacher for instruction and help.

What if my child is sick?


Answer: If your child has a fever or stomach or digestion problems please keep them home from their lesson. If they have a runny nose or a cough swimming does not usually worsen these symptoms. Please send a courtesy text/email if your child will be absent. 

Do you offer make-ups or credits for missed classes?


Answer: We do not offer refunds, credits, or make-ups for missed classes. If your child is unable to attend, we look forward to seeing your child at his/her next scheduled lesson. Consistency is important. Please do your best to regularly bring your child to swim lessons. If we need to cancel a class for reasons which are within our control, we will offer refunds or credits as appropriate.

How do I pay for the swim lessons?


Answer: When you register online you will checkout using PayPal. You will be redirected to the PayPal website to pay with your choice of credit card options, or with a checking account transfer. Our lesson fees are collected as a subscription payment, you are signing up for a day and time slot that you will keep until you cancel. The price that you see on the lesson page reflects a monthly fee. Each month an automatic subscription payment will be made. You may cancel or suspend the payment at any time, it is very easy to do and only takes a few minutes on the PayPal.com site. We do not require any long term commitments, you may cancel at any time for any reason. We do not handle your financial information nor do we store any financial information on this website. You will be transferred to a secure and encrypted PayPal checkout page.

What time do we show up?


Answer: Try to get your child to the pool 10 to 15 minutes earlier than the scheduled start time as noted on your registration. Take this time to get your child completely ready to enter the water for when instructed by the teacher. The lessons are stress free, fun and the children relaxed if everyone is ready to go before the start time!

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